eSIM not working? What to do?

Check three things: you are in the covered country, the eSIM is selected for mobile data, and Data Roaming is enabled for this eSIM. Then turn Airplane Mode on for 30 seconds, turn it off, and wait 2-3 minutes.

On some devices, eSIM installation may show an "ACTIVATION FAILURE" message. Please do not worry. This message often appears even after the eSIM has already finished activation successfully in the background. If the eSIM appears in Cellular/Mobile Service settings and has an On/Off toggle next to it, activation was successful. When you arrive in the plan country, continue setting up your device using this guide. If the eSIM is not listed, turn VPN off and try again. If VPN was already off, turn it on and repeat the installation once more.

This means the eSIM is currently searching for network signal. Check the status again in 20-60 minutes. Once the status changes to On/Off, activation is complete. If the eSIM remains in Activation for more than an hour, a simple phone restart usually solves it.

A QR code cannot be installed on multiple devices. If the profile was already added to another phone or deleted after installation, contact support with your order number so we can check the profile.

First toggle Airplane Mode for 30 seconds. If that does not help, select the network manually.
iPhone: Settings → Cellular/Mobile Data → select the eSIM → Network Selection → turn Automatic off → wait for networks → choose an available operator.
Android: Settings → SIM cards and mobile networks → select the eSIM → Network operators → turn Select automatically off → wait for search → choose an available operator.

A top-up applies to the eSIM profile that is already installed. Do not delete it. Check mobile data and roaming for this eSIM, then restart the connection with Airplane Mode or a phone reboot.

SimForTrip plans are designed for mobile internet. The eSIM may not have a phone number, and calls/SMS are usually not included. Use messengers over mobile data for calls.